Refund and Cancellation Policy

Last Updated: August 20, 2026

At Cakes Wow, we take great care in preparing and delivering fresh, premium eggless cakes and customized bakery products. Because our products are perishable and many orders are prepared specifically for individual customers, refunds, cancellations, returns, replacements, and damage claims are subject to the terms below.

1. Order Cancellation

Customers may request cancellation of an order by contacting Cakes Wow as soon as possible after placing the order.

Cancellation before production

If the cancellation request is received before the cake has entered production, Cakes Wow may approve the cancellation and issue a refund, subject to any applicable payment gateway or processing charges.

Cancellation after production has started

Once preparation or production of a cake has started, cancellation may not be possible because the product may have been specifically prepared, customized, or decorated for the customer.

In such cases, the order may not be eligible for a refund.

Customized orders

Customized cakes, theme cakes, photo cakes, and cakes with personalized names, messages, colours, designs, or other special requirements may not be cancellable once production has started.

2. Changes to an Order

Customers should contact Cakes Wow as early as possible if they wish to change:

• Cake flavour

• Cake size/weight

• Design

• Name or message

• Delivery date

• Delivery address

• Other customization details

Changes are subject to availability and production status. Once an order has entered production, changes may not be possible.

3. Returns

Due to the perishable nature of cakes and bakery products, we do not accept physical returns of delivered cakes or other perishable food products.

If there is a genuine issue with your order, please contact Cakes Wow promptly so that we can review the issue and provide an appropriate resolution.

4. Damaged or Incorrect Orders

If you receive:

• A damaged cake

• The wrong cake

• The wrong flavour

• A significantly incorrect customization

• A product that is materially different from the confirmed order

please contact Cakes Wow immediately after delivery.

Please provide your order number and supporting photographs/videos of the product.

Mandatory Live Box-Opening Video for Damage Claims

For any claim relating to a physically damaged cake, the customer must record a continuous, live, unedited video while opening the cake box.

The video must:

• Start before opening the cake box.

• Clearly show the condition of the outer box and packaging.

• Show the box being opened continuously without stopping, cutting, or editing the recording.

• Clearly show the cake immediately after opening.

• Clearly show the extent of any damage.

• Show the order details or identifying information where reasonably possible.

• Be shared with Cakes Wow along with the order number as soon as possible after delivery.

Photos alone may not be sufficient to process a physical damage claim.

If a continuous live box-opening/unboxing video is not provided, Cakes Wow may not be able to verify when or how the damage occurred, and the claim may not be eligible for a refund, replacement, or other compensation.

For genuine damage or incorrect-order issues verified by Cakes Wow, we may provide a replacement, refund, partial refund, or another appropriate resolution depending on the circumstances.

5. Cake Damage After Delivery

Cakes Wow is responsible for the product until delivery is completed.

Once the order has been delivered and accepted by the customer, Cakes Wow is generally not responsible for damage caused by:

• Improper handling

• Incorrect storage

• Exposure to heat

• Leaving the cake unrefrigerated when refrigeration is required

• Transportation by the customer

• Accidental damage

• Delay in consuming the product

• Any other condition occurring after successful delivery

6. Customer Unavailability

Customers are responsible for being available to receive their order during the agreed delivery window.

If the customer or recipient is unavailable, provides an incorrect address or phone number, refuses delivery, or otherwise prevents successful delivery, Cakes Wow may charge an additional delivery fee for a subsequent delivery attempt.

Because cakes are perishable products, a failed delivery may not qualify for a refund.

7. Delivery Delays

We make every reasonable effort to deliver orders within the selected delivery window.

However, delays may occur due to traffic, weather, road restrictions, festivals, high order volumes, accidents, technical issues, or circumstances beyond our reasonable control.

A delivery delay does not automatically qualify an order for a refund.

If a significant issue occurs, Cakes Wow will review the circumstances and determine an appropriate resolution.

8. Product Quality Issues

We take product quality seriously.

If you believe that your cake has a genuine quality issue, please contact us promptly after delivery with photographs/videos and your order details.

Where possible, customers should retain the product in its delivered condition until Cakes Wow has had an opportunity to review the complaint.

Each complaint will be reviewed individually, and an appropriate resolution may be offered depending on the nature and severity of the issue.

9. Refund Processing

Where a refund is approved, it will generally be processed through the original payment method used for the order.

The time taken for the refund to appear in the customer's account may depend on the payment gateway, bank, or financial institution.

Cakes Wow is not responsible for delays caused by banks or third-party payment providers.

10. Non-Refundable Situations

Refunds may not be provided in situations including, but not limited to:

• Change of mind after production has started.

• Cancellation after production has started.

• Customer providing incorrect order details.

• Customer providing incorrect personalization information.

• Customer being unavailable at the delivery address.

• Incorrect delivery address provided by the customer.

• Refusal to accept the order.

• Damage caused after delivery.

• Improper storage or handling after delivery.

• Failure to follow product storage instructions.

• Normal variations in handmade cake decoration or appearance.

• Physical damage claims where the required continuous live box-opening video has not been provided, subject to applicable law.

11. Customization and Design Variations

Customized cakes are handmade products.

Minor differences in colour, decoration, finishing, shape, positioning of edible/non-edible decorations, or other design elements may occur.

Such minor variations are not normally considered a reason for a refund where the cake substantially follows the confirmed order.

12. Contact Us

For cancellation requests, refund requests, complaints, damage claims, or other order-related concerns, please contact us:

Cakes Wow
Hyderabad, Telangana, India
Email: cakeswoww@gmail.com
Phone: +91 91331 39059
Website: cakeswow.com

Please include your order number whenever contacting us about an order.

13. Policy Updates

Cakes Wow may update this Refund and Cancellation Policy from time to time. Any updated version will be published on this page with the revised "Last Updated" date.